Our payment conditions:

for renting holiday apartments at Villa La Rogaia

• We will send you further information once we have received your application (online, by email, fax or letter).
  
  
• To confirm your reservation we ask that you make a deposit of 30% of the fee by bank transfer to our bank account in Germany. Further payment details will be included in your booking confirmation. Unfortunately it is not possible to pay with credit card.
  
  
• The balance must be paid no later than 30 days prior to your stay. (For group bookings of the entire house we ask the balance no later than 90 days prior to your stay.)
  
  
• If you book less than 30 days before your stay we ask for full payment within 7 days, in any case before your departure from home.

Our cancellation policies:

• If you have to cancel your holidays we will try to offer your apartment to someone else immediately.
  
  
• If you cancel up to 30 days (for group bookings of the entire house: 90 days) before your stay we keep the deposit of 30%.
  
  
• If you cancel less than 30 days (for group bookings of the entire house: 90 days) before your stay we keep 80 % of the rental amount unless we are able to find someone else to rent your apartment.
  
  
• If we can rent the apartment to somebody else we will refund your payments minus a processing fee of EUR 25. (For group bookings of the entire house: fee of EUR 100)
  
  
• If we can rent out your apartment only at a reduced last minute rate we have to ask the difference from you.
  
  
• We recommend a travel cancellation insurance. Please find more information regarding travel insurance at http://www.rogaia.com/en/travel_insurance.html.
  
  
• Services that you have not taken advantage of (e.g. because you arrive later or leave earlier) cannot be refunded.

http://www.rogaia.com/en/important-information.html

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